It’s easy to call yourself the best sports betting brand in the country or in the industry. However, only those who treat their customers like royalty, are the ones who will truly get feedback of being the best in the business. And in order to get that feedback from players, one extremely important factor to consider is the availability of straightforward customer support for the players.
One brand we’ve been associated with for the past few months now is Cricaza.com and they’ve got some good reviews from our players not because of the best offerings or user interface, but because they’ve got a customer support service that has resolved queries as and when presented to them by the players, both old and new.
Cricaza contact options for customer support
We at Read Scoops have tried and tested all of our partner brands and we’ve obviously checked up on the Cricaza contact options for customer support. When it comes to Cricaza deposits and withdrawals as well as 24×7 customer support, there’s a toll-free number that you can reach out to at all times, which is 1800-202-4865.
But in the aim of being omni-present across their channels, Cricaza has given users multiple ways to reach out to them, and one of them is the 24×7 live chat customer support on the website. You can find the chat widget on the bottom right of your screen, which when launched can be sued to get in touch with the available customer support agents at the time.
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When you launch the pop-up, you get the following message: “Hola Gamer! Feel free to reach us at 📞 <1800-202-4865> We are available 365 days, 24/7 ✅ at your service via Live chat & Call 🙏” which says that you can reach out at all times. In the past, our team has had multiple encounters with the Cricaza customer support, with most of the queries resolved well.
You will also get an option for seeing your past messages / conversations with Cricaza support team, and the live chat tool is powered by Intercom. Apart from live chat and a toll-free number though, there’s also the Cricaza WhatsApp support channel, which can be accessed from the footer menu of the website. Cricaza India WhatsApp – +91 90718 65359.
Now since we’re being frank, we’ll tell you exactly how effective this customer support team is. Firstly, full marks for having a great response time. Secondly, full marks for having multiple channels for users to get in touch with the team including live chat, toll-free number to call, WhatsApp chat, and social media.
However, our complaint would be the lack of understanding and problem solving skills with the Cricaza contact executives. While we’ve had pleasant conversing, a few issues have gone unresolved for months, thanks to the limited knowledge of the product (sports betting + casino) of the executives. In particular, users have complained about wrongly settled bets, which were not handled well by the customer support team. Unfortunately, all our players received were copy paste answers.
Overall, we’d rate the Cricaza contact team a 6/10 and we think there’s scope for them to scale this up with more trained and experienced professionals at their end. It’s a good product and they can further take it to much greater heights. Cricaza contact email – cricazaofficial@gmail.com.
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